How to reach us
We reply within one business day of receiving your message. To help us solve it first time, tell us your city, the station name if you know it, and what you have already tried.
Hours: Monday–Friday, 09:00–17:00, Romania timeMessages received outside these hours are picked up the next business day.
The form on the homepage reaches the same inbox and has the same response times. Open the form
Mobile app support
The most common situations, and what helps us resolve them quickly:
- You cannot sign in
- Accounts are created by the sanitation operator you hold a contract with, not from inside the app. If you never received your credentials or forgot your password, write to us from the email address linked to your contract.
- The module will not open when scanned
- Tell us the station and the approximate time. We can check whether the scan reached us and whether the module responded.
- A deposit is missing from your history
- Send us the date, the station and the material type. We will check the record and correct it if needed.
- Deleting your account or your data
- You can ask us to delete your personal data at any time. See the privacy policy for what gets deleted and how long it takes.
Are you an operator or a municipality?
If you manage SEID stations, you can open the management console directly. For account or configuration issues, write to us at the same address.